After a major hailstorm damaged her roof, Bonnie needed more than a contractor—she needed peace of mind. With so many fly-by-night companies offering quick fixes, she took her time to research someone who could deliver quality and accountability. What she found was a roofing partner who made the entire process—from inspection to insurance to installation—clear, honest, and dependable.
Key Takeaways
- Prompt response after storm damage
When Bonnie’s roof was destroyed by large hail, McRoof responded quickly with a free inspection, confirming the damage and guiding the next steps. - Hands-on support during the insurance process
McRoof met with the insurance adjuster onsite to ensure that all damage was accurately documented and covered, removing guesswork for the homeowner. - Clear communication and follow-through
Bonnie praised McRoof for being on time, explaining the process thoroughly, and delivering exactly what was promised—without surprise charges. - Licensed, local, and reliable service
Trust was a major factor in Bonnie’s decision. She wanted a contractor she could reach again if needed—and McRoof delivered on that expectation. - Complete restoration, not just a roof
Beyond the shingles, McRoof handled every part of the repair process with professionalism and attention to detail, ensuring everything was done right. - Positive experience with the entire team
Bonnie met multiple McRoof team members throughout the project and described the entire crew as courteous, competent, and committed to quality.
The Storm That Changed Everything
A Hailstorm That Left Nothing Untouched
When a hailstorm barrels through with stones the size of golf balls—or worse, softballs—it doesn’t just make noise; it leaves a path of destruction. That’s exactly what Bonnie faced. Her roof took the brunt of the impact, with visible damage that immediately raised concerns about leaks, structural integrity, and insurance claims.
Rather than panic, Bonnie took action.
“I called McRoof and they came right out to do an inspection. They confirmed what I suspected—that the roof was damaged.”
Fast Inspection, Clear Next Steps
One of the key advantages Bonnie experienced was speed of service. Within a short timeframe, the McRoof team was on-site and on the roof, documenting the damage with professionalism and precision. There was no confusion, no pressure—just clear communication and honest answers about what needed to happen next.
| What Happened | How McRoof Responded |
|---|---|
| Hail severely damaged roof | Scheduled and completed a free roof inspection |
| Needed validation for insurance claim | Took detailed photos and confirmed extent of damage |
| Concerns about delay or confusion | Provided timely updates and next steps |
Why Trust Matters When Choosing a Roofer
Avoiding Storm Chasers and Empty Promises
After a major storm, the last thing a homeowner needs is uncertainty. Bonnie knew she didn’t want to rely on a random company passing through offering fast fixes. She wanted a roofing company with a track record, real customer reviews, and the ability to stick around if something went wrong down the line.
“I wanted someone I could trust and go back to if there was a problem. And they were there.”
This wasn’t about getting the cheapest bid. It was about finding professionals who cared about the result—and the homeowner.
Reviews That Matched the Experience
Bonnie did her homework. She read reviews, checked for licenses and insurance, and looked for a company that prioritized service over sales. Everything she read about McRoof proved to be true—from their punctuality to their follow-through.
| Criteria Bonnie Looked For | Why It Mattered |
|---|---|
| Licensed and insured roofer | Ensures accountability and protection |
| Positive customer reviews | Validates past performance |
| Clear communication and process | Builds trust and reduces stress |
Choosing the right roofer made all the difference. What could have been a stressful and overwhelming recovery became a smooth, transparent process—because trust was earned, not assumed.
The Insurance Process: Advocacy That Makes a Difference
Side-by-Side With the Adjuster
When it came time for the insurance company to assess the damage, Bonnie didn’t have to face the adjuster alone. A member of the McRoof team joined her and the adjuster on-site to walk the roof and ensure the full scope of the damage was acknowledged.
“Scotty came back with the adjuster, went up on the roof with them, and made sure they came to an agreement on what the damage was.”
This extra step may seem small, but it makes a massive difference. By having an experienced roofing expert advocate during the inspection, Bonnie avoided underestimations or missed line items—two common issues that can lead to costly out-of-pocket surprises.
| Common Insurance Issues | How McRoof Prevented Them |
|---|---|
| Damage minimized by adjuster | Roofer on-site to validate full scope |
| Missed line items | Identified and discussed in real time |
| Confusing paperwork | Helped translate roofing needs into claims language |
Transparency Throughout the Claim
There were no unexpected surprises, no scope changes without explanation. Bonnie had full visibility throughout the process. When additional work was needed, it wasn’t hidden—it was explained clearly, and she approved it in advance.
Customer Service That Exceeds Expectations
Prompt, Professional, Personable
Bonnie’s experience with McRoof wasn’t just about shingles and paperwork—it was about people showing up when they said they would, following through, and delivering on promises. In an industry where responsiveness can often lag, McRoof stood out by being consistently communicative.
“They were always prompt for their appointments. They followed up with us, made sure everything was done correctly.”
Every visit ended with a check-in. Every question was answered. And even after the roof was completed, the team returned to ensure satisfaction—because the job isn’t done when the last nail is driven. It’s done when the homeowner feels safe, supported, and confident in their roof.
| Service Expectations | How McRoof Delivered |
|---|---|
| Timely appointments | Always on time |
| Clear communication | Explained every step and update |
| Friendly, helpful attitude | Treated Bonnie like a valued partner |
“They made sure everything was done right, and ensured we were happy with everything.”
A Roofing Experience Built on Trust
Bonnie’s story is more than just a successful roofing project—it’s a powerful reminder that choosing the right contractor can transform a stressful situation into a seamless, supportive experience. From prompt communication and on-site insurance support to lasting craftsmanship and post-installation care, McRoof delivered every step of the way.
If you’re facing storm damage or simply want to invest in a roof that protects your property for the long haul, it’s time to rethink what a roofing company should offer. At McRoof, we’re committed to transparency, resilience, and long-term value—not just selling you a product.
Visit mcroof.us to schedule your free roof inspection or connect with our team for storm recovery support. You can also reach out directly at mcroof.us/contact-us to get expert guidance, honest answers, and a roof built to last.