When hail and high winds damaged Glen Alcorn’s home, he knew choosing the right roofing company would make or break the recovery process. After seeing too many short-term contractors sweep through his neighborhood, Glen turned to a team with a reputation for thoroughness, integrity, and long-term service. His story reveals why finding the right roof replacement team is about more than just shingles—it’s about who stands behind the work.
Key Takeaways
- Local presence builds trust
Glen chose McRoof because he wanted a roofing company that would be available after the job—not one that disappears after a storm. McRoof’s local roots ensured ongoing support and accountability. - Storm damage requires expert advocacy
McRoof identified errors in the initial insurance adjuster’s report and successfully advocated for higher-quality materials that matched Glen’s original roof. Their team helped secure better coverage without added stress. - Consistency matters from start to finish
From the first call to the final cleanup, Glen noted that McRoof always showed up when promised, followed up on every detail, and ensured nothing was left undone. - Quality isn’t just about materials
While McRoof used certified, high-grade products, Glen’s satisfaction stemmed just as much from their communication, professionalism, and thoroughness during the entire process. - The difference is in the follow-through
Unlike storm-chasing contractors who flood neighborhoods after hail events, McRoof stayed involved at every step, ensuring Glen’s roof was restored properly and that he felt supported the entire time.
A Storm Too Big to Ignore
When Nature Strikes, Details Matter
Glen Alcorn never expected the storm to hit as hard as it did. Like many homeowners, he had seen hail before—but this was different. The pounding storm left roofs battered, shingles torn loose, and peace of mind shattered in his neighborhood. Glen knew his roof had taken a serious hit, but he also knew not all roofing companies were created equal.
The days that followed were chaotic. Dozens of contractors cruised through the neighborhood, offering quick fixes and leaving flyers on doors. Glen had seen it all before—and he wasn’t about to trust his home to a team that might vanish when the dust settled.
“I wanted someone I could depend on—someone who’d still be around when I needed them,” Glen said.
That’s when he remembered a company he’d heard about on the radio. One call later, he was speaking with a local rep who treated his concerns like a priority.
Catching What the Adjuster Missed
A Second Look Can Make a Big Difference
When McRoof’s project manager arrived for the inspection, they did more than confirm storm damage. They dug deeper—cross-referencing insurance estimates with actual roof specifications. That’s when they caught something the adjuster missed: the roof Glen had before the storm was a heavier, higher-grade product than the one approved for replacement.
Instead of letting Glen settle for less, McRoof took action.
How McRoof Advocated for Glen
| Step | Action Taken | Outcome |
|---|---|---|
| Review | Re-examined the adjuster’s assessment | Found mismatch in shingle weight class |
| Advocate | Contacted insurance provider with supporting documentation | Secured approval for upgraded materials |
| Deliver | Matched original roof specs with quality installation | Restored full value of Glen’s previous roof |
This level of detail isn’t common in the roofing world, especially during high-demand storm seasons. But McRoof’s focus on education-first roofing and proper documentation ensured Glen didn’t just get a roof—he got the roof he deserved.
“They helped me get back what I had, not just what the adjuster thought I should have,” Glen shared.
McRoof’s approach demonstrates the importance of choosing a contractor who understands both construction and insurance processes—a key differentiator for homeowners navigating post-storm recovery.
Why Trust Matters After a Storm
Not All Roofers Stay for the Long Haul
After a major storm, it’s not uncommon for entire neighborhoods to be flooded with contractors—some licensed, some not. Glen saw it firsthand: dozens of trucks, salespeople knocking on doors, and flyers promising quick, cheap fixes. But too often, these companies disappear just as fast as they arrive.
“I didn’t want a company that would leave the moment the job was done,” Glen said. “I wanted someone I could hold accountable—someone local.”
That’s what set McRoof apart. From the first call to the final walk-through, they were consistent, responsive, and committed to doing the job right. Their reputation wasn’t just built on quality materials—but on being present, communicative, and trustworthy.
What Glen Experienced vs. Storm Chasers
| Factor | Storm Chasers | McRoof |
|---|---|---|
| Accountability | Rarely local, often untraceable | Locally based with established offices |
| Communication | Inconsistent and rushed | Regular updates and follow-through |
| Workmanship | Varies widely, often subpar | Master Shingle Certified and FORTIFIED trained |
| Long-Term Support | Typically none | Ongoing care and warranty coverage |
A Roofing Experience Worth Recommending
From First Call to Final Cleanup
In Glen’s words, the project was “a very pleasant experience.” That says a lot when you’re dealing with insurance, property damage, and the emotional toll of a major storm. McRoof not only restored the roof—they brought clarity and calm to an otherwise stressful situation.
They followed up regularly, ensured all work met or exceeded expectations, and even made sure the site was spotless before wrapping up. From coordinating with adjusters to final inspections, every detail was handled.
Why It Matters
Glen’s story shows that great roofing isn’t just about shingles and nails—it’s about trust, advocacy, and follow-through. When your home is at stake, you need more than a quick fix. You need a partner who understands storms, insurance processes, and the long-term protection your home deserves.
“They did everything they said they would,” Glen said. “They paid attention to the details and didn’t leave anything undone.”
If you want peace of mind after the next storm, Glen’s experience is a reminder: the right roofing partner makes all the difference.
Glen Alcorn’s roof replacement wasn’t just a fix—it was a reminder of what trustworthy, detail-focused service can look like. From catching insurance oversights to restoring high-quality materials, the McRoof team delivered exactly what was promised—and more.
If you’re navigating storm damage or just want to ensure your next roof is built to last, McRoof is here to help. Visit https://mcroof.us for expert guidance, or contact us directly to schedule your free inspection today.